Welcome to East Sheen Flowers. These Terms & Conditions ("Terms") apply to all online flower orders placed with East Sheen Flowers, serving customers across East Sheen and surrounding areas. By accessing our website and completing a purchase, you agree to be bound by these Terms. Please read them carefully before placing an order.
Our online ordering process is designed to offer a seamless experience for flower delivery throughout East Sheen and neighbouring districts. Orders may be placed through our website at any time. Customers are responsible for ensuring all information provided during checkout is accurate and up-to-date, including recipient details, address, delivery date, and any special delivery instructions.
Once an order is submitted, you will receive an order confirmation email outlining the details you have provided. Please check this confirmation thoroughly. If you notice any errors, it is your responsibility to contact us immediately to amend the order prior to dispatch. We cannot accept liability for incorrect details submitted by customers.
All orders are subject to availability. Occasionally, flower varieties or products may be unavailable. In such cases, we reserve the right to substitute items of equal or greater value and similar style, ensuring your arrangement meets our quality standards while maintaining the aesthetic integrity of your order.
Delivery within East Sheen and neighbouring areas will be carried out according to the delivery option selected at checkout. We strive to fulfil all orders within the provided timeframes, however certain circumstances—including severe weather, traffic conditions, or unforeseen events—may impact delivery. Customers should ensure the recipient is available at the specified delivery location and time. Failed deliveries due to recipient unavailability or incorrect address information may incur additional delivery charges.
All prices for our products and delivery services are clearly displayed on our website in GBP (£), inclusive of VAT where applicable. We reserve the right to change prices at any time without prior notice, though the price shown at checkout at the time of order will be the price charged unless there is a clear error.
We accept most major debit and credit cards as methods of payment, which are processed at the point of order via a secure third-party payment gateway. We do not access or store your full card details. If your payment is declined by your card provider, your order cannot be fulfilled and will be cancelled. Payment in full must be received before goods are dispatched.
Should there be any discrepancy in the amount charged or issues associated with payment or funds, please contact us promptly for resolution. We retain the right to reject or cancel orders at our sole discretion, including cases of suspected fraudulent activity or payment issues.
We understand that sometimes circumstances change. If you wish to cancel or amend your order, please notify us as soon as possible. Cancellations or amendments will only be accepted if the order has not yet been dispatched from our premises. Once flowers have been prepared or dispatched, we may be unable to accommodate cancellations or major changes.
To request a cancellation or to make a change, contact us using the details on our website, quoting your order reference number. Provided your request is received in time, we will process your cancellation and issue a refund to your original payment method. Please allow up to 7 working days for the refund to be processed, depending on your payment provider.
Due to the perishable nature of flowers, returns cannot generally be accepted except where goods are deemed fault or not as described. See our returns and refunds section for full details on eligible cases and processes.
We take pride in providing fresh, high-quality flowers and excellent customer service. Should your order arrive damaged, be incorrect, or fail to meet the standards described, please notify us within 24 hours of receipt with photographic evidence where possible. After verifying your claim, we will offer a replacement or refund as appropriate.
We are unable to process returns or refunds for issues arising from customer error (for example, incorrect addresses, absent recipient, or incorrect product choices). Our flowers are custom-prepared and perishable; thus, returns for reasons other than damage or fault are not accepted under the UK Consumer Contracts Regulations.
To the maximum extent permitted by law, our liability for any claim relating to your use of our website or purchase of products is limited to the amount paid by you for the specific order concerned. East Sheen Flowers does not accept liability for indirect or consequential losses or for factors outside of our reasonable control, including but not limited to, delivery delays resulting from adverse weather, traffic conditions, third-party actions, or force majeure events.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability which cannot be excluded or limited under applicable law.
This website, including its content, design, and images, is the property of East Sheen Flowers or has been licensed for our use. You may use our website solely for the purpose of browsing and placing legitimate orders for flower delivery in East Sheen and the surrounding areas. Unauthorised use, copying, reproduction, or distribution of any website material is prohibited.
Your privacy is important to us. Information you provide during the order process is used solely for fulfilling your order and communicating with you about it. We are committed to complying with the UK General Data Protection Regulation (GDPR) and applicable privacy legislation. For more information, please review our Privacy Policy available on our website.
By placing an order, you confirm that you are at least 18 years old and legally capable of entering into binding contracts, and that all information provided is accurate. We reserve the right to reject any order placed by a minor or from anyone found to be providing false information.
These Terms & Conditions apply specifically to all customers ordering flower deliveries to be fulfilled in East Sheen and the surrounding area. If you are unsure whether your chosen delivery address falls within our delivery coverage, please review the details on our website before placing your order.
We reserve the right to amend these Terms & Conditions at any time. Changes will take effect immediately upon posting to our website. It is your responsibility to check the Terms periodically each time you make a purchase.
If any provision of these Terms is found to be invalid or unenforceable by a court, such provision will be severed, and the remaining provisions will continue to apply in full force and effect.
These Terms & Conditions and any contract for the purchase of goods and services from East Sheen Flowers shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising from or relating to these Terms, your use of our website, or the ordering of any products shall be subject to the exclusive jurisdiction of the English courts.
If you have any questions, concerns, or wish to raise a complaint regarding your order or these Terms & Conditions, please refer to the contact channels listed on our website. We aim to respond to all customer service queries in a timely and professional manner, ensuring your experience with East Sheen Flowers is a positive one.
Thank you for choosing East Sheen Flowers for your flower delivery needs in East Sheen and the surrounding areas. Your satisfaction is our priority, and we look forward to serving you now and in the future.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in East Sheen, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near East Sheen.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
